Overview
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
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- has a problem that would have stopped someone from buying the item if they had known about it
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- is unsafe
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- is significantly different from the sample or description
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- doesn’t do what we said it would, or what you asked for, and can’t be easily fixed.
Alternatively, you can choose to keep the item, and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.
Additional non-returnable items:
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- Gift cards
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- Downloadable software products
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- Some personal use items such as headphones
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
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- Books with obvious signs of use
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- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
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- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
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- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds
If you haven’t received a refund, check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please contact us at hello@glenncom.com.au.
Sale items
Only regular-priced items may be refunded. Sale and clearance items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at hello@glenncom.com.au and send your item to: 75 Dragon Street, Warwick QLD 4370.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to:
75 Dragon Street, Warwick QLD 4370
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at hello@glenncom.com.au for questions related to refunds and returns.